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Privacy Policy


While the United States and México share the goal of enhancing privacy protection for their citizens, the United States takes a different approach to privacy from that taken by México. In compliance with the Mexican Data Personal Protection Law hereafter "the Law”, its regulations, and the international data protection standards, EL COZUMELEÑO BEACH RESORT, from now on "THE HOTEL", makes of your knowledge that is Responsible for the processing of their personal data and tells you how care of them is taken through this Privacy Policy Notice:


By accepting this Privacy Notice, you consent to the processing and use we give to your personal information collected through our website http://www.elcozumeleno.com.
This Privacy Notice is accepted tacitly by not manifesting your opposition to it.


The manager of the Personal Data collected is Mario Cruz Garnica, addressed at Playa Santa Pilar Km 4.5 Cozumel, Quintana Roo, Mexico, zip code 77600, who in this act agrees to comply with all the provisions of this document.
All information provided is confidentially treated and is in charge of our Personal Data Manager. Your data is protected by appropriate security measures that ensure your information from loss or alteration.


This Privacy Policy shows:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.
  • The personal data collected are: name, age, nationality, email, and phone number in order to identify clients and recorded for statistical purposes to improve the offered services, as well as possible for marketing or advertising purposes.


    Access to our website WWW.ELCOZUMELENO.COM, involves the automatic collection of certain navigation information and the use of cookies. (Cookies are small pieces of information that are stored in the browser for the server to remember certain information. This information can identify a particular user and save personal navigation preferences as well as technical information, such as number of visits and the time on our site). Users who do not wish to receive cookies or want to be informed before they are stored on the computer, can set the browser for that effect.

    The website may collect certain information about visits, such as the name of the Internet Service Provider (ISP) and IP address (Internet Protocol) through which users connect to the Internet. Also date and time of access to the website, the pages accessed within our website and the website address from which users arrive to us, all this in order to identify our customers and keep records to use statistically and improve services and the same website .


    THE HOTEL makes of your knowledge that you can only have access to your data through the Manager, exercising your Rights. Data is safely secured on shared servers.


    The owner of the data or his legal represent may apply to the Manager at any time in exercise of the ARCO RIGHTS.

    The request for access, rectification, cancellation or opposition, according to law, shall contain the following:

    I. The holder's name and address or other means (such as an email) to communicate the response to your request;
    II. Documents proving the identity or, where applicable, the legal representation of the owner (any official identification such as a passport or valid driver's license);
    III. The clear and precise description of the personal data intent to exercise any of the rights described above, and,
    IV. Any other item or document that facilitates the location of the data (such as the date on which they were collected).

    The personal data Manager will reply to your request in no more than 15 days. In case of an affirmative response to your request, you will be notified when it becomes effective. If the responsible answers a negative to your request, it will explained why according to the Law and its regulations. In case of a partial negative exercise of the Arco Rights, the request will proceed in the pertinent and the motive of which did not proceed will be informed.


    There are exceptional circumstances exist under which the Hotel may need to disclose your personal information:

    1) By a court order or legal requirement;
    2) To protect the property legal rights of THE HOTEL
    3) Act in urgent circumstances in order to protect the personal safety of employees, Hotel or its members.

    In case a fusion, merger, acquisition, reorganization or sale of assets affects the Hotel, your information will be transferred as part of that situation. The stated in this Privacy Notice apply to information that transferred to the new entity.


    This Privacy Policy is just a translation from the original one written in Spanish. This is to facilitate the understanding in the use and treatment of personal data we are responsible. However, the predominant version and the one that must be used and apply in any conflict will always be the Spanish version of this document.


    The last update date is always shown at the top right of this Notice.
    For personal data collected through our website, applicable version is shown in the same website Privacy Policy section.
    In case of major changes take place, you shall be notified in the most suitable way.